Refund Policy
Effective Date: May 16, 2025
At V3Tradez, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be requested for our subscriptions and services.
1. General Refund Policy
Refunds are available under specific circumstances. All refund requests must be submitted within the specified period and meet the eligibility criteria outlined below.
2. Subscription Refunds
We offer a 7-day money-back guarantee for new subscriptions. To be eligible:
- The request must be made within 7 days of the subscription purchase date.
- You must provide a valid reason for the refund request (e.g., technical issues or dissatisfaction with the service).
- Refunds will not be granted if the service has been extensively used during the 7-day period.
3. Non-Refundable Services
The following are non-refundable:
- Renewed subscriptions (after the initial 7-day period).
- One-time purchases, such as individual tools or reports.
- Services used beyond the refund eligibility period.
4. How to Request a Refund
To request a refund, contact us at support@v3tradez.com with:
- Your account details (name, email, and subscription ID).
- A detailed explanation of the reason for the refund.
We will review your request and respond within 5-7 business days. Approved refunds will be processed to the original payment method within 10 business days.
5. Technical Issues
If you experience technical issues with our services, please contact our support team before requesting a refund. We will work to resolve the issue promptly. Refunds for technical issues will only be granted if the issue cannot be resolved within a reasonable timeframe.
6. Cancellations
You may cancel your subscription at any time by contacting support@v3tradez.com. Cancellation prevents future billing but does not automatically qualify you for a refund unless within the 7-day money-back period.
7. Changes to This Policy
We may update this Refund Policy to reflect changes in our practices. Updates will be posted on this page with a revised effective date.